Delivery & Shipping Rates

Shipping and Inspection Guidelines:

Upon the arrival of your order, please meticulously inspect each item. You are responsible for examining all cartons and merchandise to identify any potential damage during transit. In the event of damaged cartons, hole punches, or any visible issues:

Document the Damage:

  • Take clear photos of any damaged items or cartons.
  • Write on the delivery receipt: "Subject to inspection."
  • If the damage is significant, consider refusing acceptance and take photos for your records.
Reporting Damage:
  • All claims for shortages and/or damage to cartons or products must be photographed in the presence of the carrier.
  • Report any issues on the delivery receipt and inform Eupen Furniture within 3 days of receiving your order.
  • Take a photo of the delivery receipt for future claims against the transport company.

Customer Responsibility:

It is the customer's sole responsibility to:

  • Measure the furniture for its intended purposes.
  • Ensure it will fit through doors, entrances, tight corners in hallways, and fit in elevators or staircases.
  • Check ceiling height and width to navigate to basements or second floors.
  • Confirm that the furniture fits the intended space.

    Clearance / Floor Sample Items:

    Clearance and floor sample items are available for local store pickup or GTA delivery only due to the unavailability of original packaging for safe shipping. This ensures the items reach you in the best condition possible. Please keep this in mind when selecting these items for purchase.

    Delivery drop off of a large item ( i.e. Sofa, Bed, TV console ) or 5 small items like chairs in Toronto, Mississauga, Vaughan - $120.

    Delivery drop off of large item ( i.e. Sofa, Bed, TV console ) in Oakville, Brampton, Richmond Hill, Markham, Scarborough, Pickering - $150.

    Our "White Glove Delivery Service" are performed by 2 men which includes assembly of your order and removal of empty cartons/packagings.
    We provide contactless white glove delivery and assembly of a large item ( i.e. Sofa, Bed, TV console ) within the GTA and surrounding cities .

    City                                     "White Glove Delivery & Assembly Service"


    Toronto, Mississauga, Vaughan $195
    Oakville, Brampton, Richmond Hill, Markham, Scarborough, Pickering
    Burlington, King City, Aurora, Ajax, Whitby $265
    Hamilton, Milton, Georgetown, Oshawa, Stouffville, Newmarket, Bolton, Caledon, 
    Barrie, Waterloo, Kitchener, Orangeville, St Catharines, Caledonia, Clarington, Bowmanville, Brantford, Cambridge, Georgina, Innisville
    If your city is not listed, please email us at: and we'll provide you with a quote.
    - Curbside delivery of a medium size carton up to 30 lbs by courier to major cities in Canada.  $95

    - "Bent glass tables are for local pick up or GTA delivery only and can not be shipped to another city as risk of breakage is high"